There is tons of information out there about using social media tools such as microblogs, wikis, communities, and mashups for starting marketing conversations (my brother and his partner recently published a very useful book on the topic: Friends with Benefits). I haven’t found as much on using social media for service and technical support. I hope to capture some of these resources on this site.
Social media for service and support
January 31, 2010
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Uncategorized | Tagged: social media marketing, social media tools, technical support |
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Posted by kevinbarefoot