My name is Kevin Barefoot, and I am a technical writer and product support manager who operates Barefoot Consulting, a freelance business that helps Vancouver-area software companies plan and manage documentation and support. I hold a degree in writing from the University of Victoria, and for over ten years worked at Creo and then Kodak as a technical writer and product support manager where I ensured that software products met business goals by managing service through the stages of alpha, beta, and production. I have spent significant time learning from and helping customers, and defining an overall support plan covering areas such as: service risks, tools, and profitability; beta programs; end of life or migration; documentation; training; translations; call reporting; and maintenance requirements. I’m also interested in using social media tools to deliver service and support and service design.

Email: kevin@kevinbarefoot.com
Mobile: 604.374.4382
Linkedin: linkedin.com/kevinbarefoot

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